Privacy Policy
Effective date: September 10, 2026
Twelve Scents operates twelve12scents.com. This policy explains what information we collect, how we use it, and what rights you have.
1. Information We Collect
When you place an order we collect your name, email, phone number, billing and shipping address, and payment details (processed securely through our payment partners; we never store full card numbers). We also collect your order history and product preferences.
When you browse our site we automatically collect your IP address, browser type, device information, pages visited, time on site, and cookie data.
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Improve our website and product offerings
- Send promotional emails (opt-in only; unsubscribe any time)
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We share it only with trusted partners required to operate our business: payment processors (Stripe, PayPal), shipping carriers, email service providers, and analytics tools. All partners are contractually required to protect your data.
4. Cookies
We use cookies to keep your cart active, remember preferences, and analyze site traffic. You can disable cookies in your browser settings, though some site features may not function correctly.
5. Data Retention
We retain order records for seven years to comply with tax and accounting regulations. You may request deletion of your account and personal data at any time by emailing us.
6. Your Rights
You have the right to access, correct, or delete your personal data; opt out of marketing emails at any time; and request a copy of the data we hold about you. To exercise any of these rights contact us at customer.support@twelve12scents.com.
7. Security
All transactions are encrypted via SSL. We follow industry-standard practices to protect your data, but no method of transmission over the internet is 100% secure.
8. Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date.
10. Contact Us
Twelve Scents
Email: customer.support@twelve12scents.com
Website: twelve12scents.com